For professional patient advocates

Valuable info and insights for your professional development


Approved for CEU credit

Long-term, Assisted, and Memory Care:
Who’s protecting residents’ rights and safety?  

Special Guest Expert

Linda Beck, San Luis Obispo, California, Patient Advocate

Linda Beck
Professional Ombudsman

For residents in Long-term, Assisted Living and Memory Care

100% of evaluations: 5 stars

Residential care can be a good option for our most vulnerable.

Hopefully, you feel 100% confident that those you know in LTC, Assisted Living & Memory care communities have safe, respectful support.

But maybe . . . when you’ve visited or talked to them, you learned of things that weren’t right – even dangerous. So, you alerted the staff – but got nowhere. Or, the solution fell apart. Now what?

Call an Ombudsman! They monitor and mediate trouble spots in residential and medical care communities in every state, but this free, independent program seems to be a well-kept secret!

So . . . we are shining a light on this valuable resource for residents and their advocates.

Tune in! Learn about how to find and work with Ombudsmen – your allies for safe and sound care.

CEU Credit for Professional Advocates!

This presentation is PACB certified for 1 credit.

1.  Fill in details to include on your certificate

2.  Pay  $19.95 ($14.95, Speaker Team rate)

3.  Answer 5-questions (auto-graded)

4.  Click “Submit”


You will receive your Certificate by email immediately after completing the quiz.

Webinars for BCPA CEU Credit Coming Soon!

How to Support Safe & Sound Hospital Care

Little-known fact about hospital care: 25% of patients are accidentally harmed, and about 400,00 patients a year lose their lives as a result. Why? It’s no secret nurses and doctors are stretched thin. Despite best intentions, cracks in care occur. Learn how to “pitch in” for safe & sound care.

  • Key moments when patients are especially vulnerable
  • What to watch for, say, and do
  • How to support good communication—key to getting good care
  • Plus many more valuable tips!


Beyond Facetime: How to Support Hospital Care from Afar

It’s not always possible to be with a patient in the hospital.  While Facetime chats can be helpful to both of you, you may be left wondering about key details – test results, medications, discharge plans, and much more.

Pick up tips for monitoring hospital care from a distance:

  • How and when to connect with medical staff  (best times of day, why)
  • How to get consistent, meaningful medical updates
  • How to monitor care, diagnoses, recovery, and more.

Even though you may be far away, you’ll be fully present for everyone’s peace of mind.

10 Times It's Critical to Speak Up for Safe Care

Speaking up to doctors and nurses can be intimidating. But there are key stress points in health care that beg for patients to be heard … and heeded.

Advocates are often the voices patients rely on to speak for them, and as they do, advocates teach their clients. This presentation focuses on 10 especially critical times to speak up for safer, better care – whether the conversation is started by an advocate, or by a client who has had the benefit of learning from their advocate.

Healthcare is complex: advocates are at the forefront of advancing healthcare literacy. Some of the hidden corners are covered in this session.


Your Super Power Over Super Bug (and When to Get Help)

Covid taught a lot about one SuperBug and simple ways to protect ourselves. But, other “Supers” exist in our communities and health care centers, posing increasing public health risks . Too often, they don’t respond well to antibiotics, and there are no vaccines for them, either. Advocates protect clients’ personal health, and they are also stewards of public health Learn…

  • Where environmental Superbugs lurk
  • How to avoid them
  • Their symptoms, and
  • When medical care is urgently required


Advance Care Planning: POLST/MOLST and DNR Directives

At some point in our lives, we may be unable to make healthcare decisions for ourselves. However, a few legal documents, if properly executed,  will express wishes and guide decisions others may need to make on our behalf.

Naming a Medical Power of Attorney and specifying wishes in POLST and DNR documents are often fraught with assumptions and incomplete information that may jeopardize your client’s care.

This webinar focuses on each of the documents that give patients control over their care when they can no longer speak for themselves.  Ideas and “to-do’s” for a mindful and sensitive process to help advocates support their clients (and often, their families) to help ensure that wishes are documented and carried out as intended.

More tips?

Sign up for our newsletter! 

No fluff.  Just quick, simple tips for getting good health care.