What’s all the fuss about patient safety?

What’s all the fuss about patient safety? You may be surprised! To those of us in health care, Patient Safety Awareness Week every March is a big deal. Patient safety informs everything we do! But, it lands with a thud on most everyone else. Why? Studies show...

Good Conversations

For good care, lead good conversations. Here’s how. Last week, I shared a story about my mother’s recent ER experience. You may recall how horrified I was when a nurse mistakenly believed I was refusing a medication for my mother, Margaret. Fortunately, a good...

Shared Decision Making

Role Reversal in Care: Good Intentions Get Scary! Last Friday, I spent the day with my mother in an Emergency Room and was reminded  that, sometimes, best intentions can “go sideways”, even in medicine. Here’s what happened. Mom’s nurse went over three medicines an ER...