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Please read and become thoroughly familiar with this document before you book your first speaking engagement. As you will see, we are especially dedicated to maintaining an even, non-blaming tone. Whenever we can, we exhibit empathy and respect for medical care providers, patients and families all equally. Our point of view is that we all need to "pitch in for patients" because the system is strained -- we are all good people just trying to learn as much as we can to do as well as we can. As Oprah says: "When we know better, we do better!"