Thank you for supporting our mission to help everyone feel informed and comfortable partnering with their care providers for best possible results.

Recent progress!
We go further, faster with friends!
We focus on building partnerships for patients, and are honored to share some here. And, more great partnerships in the pipeline. Stay tuned!
See below highlights of our recent progress for patients:
With a grant from The Dartmouth Institute, we produced a 16-minute mini documentary on implicit bias in healthcare. Entitled, The Faces of Care, our next step is a discussion guide and distribution to medical and nursing schools through our membership in HPESS.
The Oliver Center for Patient Safety at UTMB licensed our Safe & Sound checklist guides for patient and family engagement in four of their hospitals. Based on traffic, our Safe & Sound checklists will reach the 50,000 patients they care for every year.
Are your hospital and staff committed to patient-centered care, too? Let’s talk!
Our task force of professional patient advocates developed additional checklist guides for patients and families. The results are important and impactful:
- How to choose senior residential communities (Assisted, Memory Care, Nursing home) on quality, safety and fit for evolving aging needs.
- How to choose palliative and hospice providers based on quality, reliability and compassion of care.
- How to know ‘who’s who” in the medical profession and what they do.
- How to support good communication and get appropriate care if a loved one is “going downhill” during a hospital stay.
The community education team contintues to grow! We recently onboarded 6 new speakers this year and added or updated several programs – all packed with usable insider info for getting better, safer care.
We continue our Tuesday Tips newsletter – one quick “insider” tidbit every other week to help demystify health care. Lots of great feedback! It’s wonderful to hear how people use the info to help them get better care. Sign up for our newsletter!
Partner for patients with us!
Why we do what we do.
Our family’s story could be yours.
Use The Care Partner Project’s checklist guides and forms to help you safeguard your loved one’s medical care.
It starts with a blessing.
On an icy February day, a young man suffered a severe brain injury in a motorcycle accident. One of his healthy lungs was gifted to my dad, who was near death from pulmonary fibrosis. Dad’s nine-hour surgery at “Super Star” medical center, the #1 transplant unit in the world, went so well his doctors predicted he’d be out on the golf course by the 4th of July. A dozen entirely preventable medical complications later — seven months after he got his priceless second chance at life — Dad died, never having left the hospital.
Nothing in life prepares us.
We knew that patients should have someone with them during a hospital stay, so my five siblings, mother, and I arranged for one of us to always stay by Dad’s bedside for a recovery period estimated at six weeks — tops. We had a vague idea that we might be called upon to speak up as advocates on dad’s behalf, but frankly, we had no idea what that might entail. We simply trusted ourselves to “figure it out.” After all, we were all college educated and seemed to navigate life pretty well. As we learned, life skills were of no use in supporting dad’s care. We were in foreign territory, where a foreign language was spoken, and no guidebook for dad’s care journey from surgery to discharge.
Though I didn’t know the term “patient-centered” at the time, we assumed Super Star, a leading academic medical center, offered such care — that is, care in which the entire system centers on what’s best for patients. This flawed assumption tripped us up over and over again. One other thing we didn’t know at the time: with Dad’s discharge on the horizon, his fate was sealed with a fall. He was confined to horizontal traction until a neurologist could evaluate him “in an hour or two.” Instead, a full 57 hours passed before the neurologist came to administer a 5-minute test that confirmed Dad hadn’t suffered anything more than a bad bruise. The next morning, Dad was rushed to the intensive care unit with a raging fever and pneumonia, the inevitable result of prolonged horizontal traction.
Our plea to help.
A few weeks later, a blood clot was discovered in Dad’s arm on a Friday afternoon. His doctors decided to “wait and see what happens over the weekend.” So terrified that the clot would travel, Dad barely budged a muscle over the weekend, but even so, the clot landed in his new lung, compromising its function. I asked for a group meeting with his doctors and pleaded: “Please, tell us how can we get in front of anything else that could hinder Dad’s recovery? How can we help?” Arms crossed, their response was that there was nothing we could do.
Infections claim hope.
Then came the infections: MRSA, a deadly staph infection. Then, C. difficile, yet another potentially fatal infection. Both were treated, then re-occurred — relentlessly. On the 4th of July, Dad was nowhere near a golf course. In September, he was diagnosed with yet another infection, this one untreatable.
Mom and Dad held hands for the final time in those final hours. Despite everything, my mother wanted to thank Dad’s transplant surgeon for giving him a second chance at life and say goodbye. His staff alerted him, and Mom waited three hours, beside the body of her husband of 51 years, just to end their last journey together on a gracious note.The surgeon never came and never called. Finally, she left for home. Dad’s casket was carried in the belly of her plane back home to Florida.
No one should be a statistic.
When Dad died on September 23rd, he was one of a thousand deaths that day—and every day — from common medical complications that could have been prevented. I joined The Care Partner Project to help other families be more informed, engaged, pro-active and confident when their loved ones are counting on their help through medical care. It’s my way of transforming our family’s grief into something good for other families. I know that’s what dad would have wanted.
Get the care you want for the people you love.
Please share The Care Partner Project with your family and friends. If you are able, please also support our work with the gift of your time, talent or any donation amount that’s comfortable for you.
Kind regards,
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Karen Curtiss


